Frequently Asked Questions
Everything you need to know about your urapra beauty journey.
Are urapra products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All urapra products are 100% cruelty-free and we offer a wide range of vegan-friendly options clearly marked on our product pages.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 days.
What is your return policy for opened skincare?
We want you to love your skin. If a product doesn't work for you, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your beauty tools covered by a warranty?
Absolutely. All urapra electronic beauty tools come with a 1-year limited warranty covering any manufacturing defects or technical issues.